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From Help Authoring Tools to Web Tools, Especially Wikis [Organizing Content 12]
Yes, I am continuing this series on Organizing Content, so if you are tired of it, check back in a while. My goal is to reach 100 posts on the topic. An Electricity Fast First, a brief bit of news. All...
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Leveraging the wisdom of the 80/20 rule: Focusing on content that matters
The 80/20 rule, or Pareto’s Principle, states that 80 percent of the effects come from 20 percent of the causes. Applied to help authoring, this could mean that from 100 help topics you write, about 20...
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Unconscious Meaning Suggested from the Structure and Shape of Help
I’m continuing to make my way through James Kalbach’s book, Designing Web Navigation. In chapter 2, he says the structure and format of content helps users anticipate the meaning of the content. He...
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